From Insight to Action with Agentic AI

The latest evolution of our customer platform moves AI beyond basic reporting and into the realm of the Agentic AI and Advanced Digital Assistant.

For over two decades, vCom has focused on giving you better visibility into your technology spend. While the first phase of that journey was about centralizing data, the next phase is about using AI to act on it.

That started with a helpful administrative assistant that could fetch data or create a report. But we believe that simply knowing there is a problem is only half the battle. To drive real value for the enterprise, AI must do more than just point at a spreadsheet. It must be able to fix the problem without you ever leaving the conversation.

Today, we are thrilled to announce a major milestone in our roadmap: The launch of Agentic AI within our platform.

Why It Matters: The "Advanced Digital Assistant"

• Most AI experiences are helpful because they are responsive. They answer questions, retrieve records, and generate reports faster than any manual process. That is valuable, but for IT and Finance leaders, it often still leaves the hardest part untouched: turning insight into execution across real operational workflows.

  In lifecycle management, that gap shows up everywhere, burning time through tool switching, tickets, validation, and follow-up, which creates a quiet tax on lean teams. We believe the next evolution of AI in lifecycle management is not just “smarter answers.” It is closed-loop execution where AI helps you move from identify → decide → execute, in one continuous experience.

  To become a true Advanced Digital Assistant, AI must be:

  • Analytical: Creating the context needed to make a decision.
  • Anticipatory: Understanding what you intend to do with the data.
  • Action-Oriented: Taking the next step for you.
  
  

With this release, AI chat takes that step forward. When you’re ready to act, you can request a service change directly in chat, and the assistant completes it end-to-end with zero human intervention. This also lays the groundwork for broader Agentic AI capabilities across more workflows over time. Imagine a team of digital AI agents ready to not only provide you data, but also act on your requests and help you accomplish more in less time.

How It Works: Zero-Touch Mobile Management

Starting today, existing customers can execute mobile service changes directly within the AI chat interface using natural language. This initial phase of Agentic AI allows you to trigger orders for Mobile Disconnects, Suspensions, and Restorations.

The process is simple:

1. Initiate the Thread: Ask a question about your mobile inventory (e.g., "Which lines have had no data usage this month?").
2. Review the Insight: The assistant provides a table of relevant assets.
3. Trigger the Action: Enter a simple command like "Disconnect line [Number]" or "Suspend mobile line [Number]."
4. Autonomous Execution: The AI assistant handles the interaction automatically, completing the order across the vendor's ecosystem without any human intervention required.

This represents a fundamental shift in efficiency. We have eliminated the delays inherent in traditional ticketing and manual coordination. You are armed with AI agents that respond at the speed of your conversation when it comes to optimizing your mobile environment, allowing your team to reclaim time for strategic initiatives rather than being bogged down by commodity maintenance.

Solving for Your Strategic Needs

This new capability is designed specifically to help IT and Finance leaders bridge the gap between identifying a problem and reaching a resolution. By consolidating insight and action into a single conversation, vCom is reducing the operational friction that traditionally bogs down lean teams.

Key Benefits for Your Team:

• Instant Resolution: Execute service changes the moment you identify a need, ensuring you stop unnecessary spend as soon as it is found.
• Zero-Touch Workflows: No more moving between modules, opening manual support tickets, or waiting for a human team to process a commodity request.
• Increased Precision: Reduce the risk of human error by allowing the AI to pull the exact asset record and apply the requested action directly.

What is Next

This is just Phase 1. While we are starting with mobile service workflows, this release establishes the framework for broader automation within our platform. We are already working on building new AI agents and expanding the range of orders and asset types that your team of intelligent assistants can handle.

The new Agentic AI features are live and available to all existing customers in the platform today.

Not yet a customer but want to learn more? Speak to our team.