How Visibility and a Cloud Platform Can Impact Your Business
A customer of mine recently recalled asking one of their carriers for the contracts related to services at a particular location. The carrier asked for a list of the customer’s billing telephone numbers and account numbers associated with that location, from which he would see what he could find. There was a collective groan heard across the room! As my customer explained, “I’m paying your company for services monthly – hundreds of thousands of dollars a month, at that! – and when I ask you for the contracts associated with those services, you in turn ask me to provide you with the data to research it? That means you (the carrier / provider) have no means of pulling that data based on basic criteria (in this case, searching by location).”
Watch your inbox weekly on Wednesdays for the next nine weeks as we take you on an insightful journey through the full IT lifecycle process.
