Customer Survey

Name
Company Name required

General VCOM Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
VCOM Solutions is meeting my company's telecommunications needs
I find VCOM's rates to be competitively priced
I would recommend VCOM to other business professionals
My company finds value in the vManager software and service to enable us to control our telecom expenses
I feel that the VCOM team has my company's interest in mind

Sales Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
My Sales Rep is knowledgeable about my company's telecommunications needs
My Sales Rep is knowledgeable about new products and technologies to enhance my company's communications portfolio
My Sales Rep is responsive
The solution presented by My Sales Rep was delivered by VCOM

Account Management Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
My Account Manager is knowledgeable about my VCOM Solutions account
My Account Manager is knowledgeable about new products and technologies to enhance my company's communications portfolio
My Account Manager is responsive

Project Management Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
My overall experience with the VCOM Project Management Team on provisioning orders is satisfactory
My provisioning orders are processed in a timely manner
I receive timely updates on the status of provisioning orders
I am confident that my orders are being provisioned accurately
The VCOM project manager is cognizant of the overall telecommunication needs of my organization, when managing a provisioning order

vManager Software Specialist Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
My overall experience with the VCOM Software Specialist is satisfactory
My Software Specialist is knowledgeable about my Telecommunications portfolio
I have received adequate training to effectively use the vManager Software
The vManager implementation was timely and effective
I would recommend the vManager Software platform and services

Customer Support Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
My overall experience with the VCOM Customer Support Center is satisfactory
My service issues are processed in a timely manner
I receive timely updates on the status of service issues
I am confident that my service issues are being resolved accurately
The VCOM Customer Support Specialist is able to diagnose problems and engage other vendors to ensure service issue resolution

Billing Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
My invoice is presented in a readable and clear format
I understand the charges and usage costs presented on my bill
I find the notifications on my physical invoice or eBill helpful
My billing issues and inquiries are addressed in a timely manner
I am confident that my billing issues are resolved accurately

Technology Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
I prefer viewing my invoice online vs. the physical bill
I access the vManager Software on a regular basis
I find the ability to view all my invoices in a standardized format in the vManager Software beneficial
My software enhancement requests are addressed in a timely manner
I am satisfied with the method of communication between VCOM's teams and my organization

Comments
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