Customer Survey

Name
Company Name required

General vCom Questions

	Strongly Agree	Agree	Disagree	Strongly Disagree
vCom is meeting my company's telecom needs.

Sales

	Strongly Agree	Agree	Disagree	Strongly Disagree
My Sales Executive is responsive.
My Sales Executive is knowledgeable.
The solution presented by my Sales Executive was delivered by vCom.

Client Relationship Manager

	Strongly Agree	Agree	Disagree	Strongly Disagree
My CRM is knowledgeable about my account.
My CRM is responsive.

Provisioning/Implementation Engineers

	Strongly Agree	Agree	Disagree	Strongly Disagree
My provisioning orders are processed in a timely manner.
I am confident that my orders are being provisioned accurately.
I receive sufficient updates on my orders.
My experience with the implementation team turning up my services is satisfactory.

Customer Support

	Strongly Agree	Agree	Disagree	Strongly Disagree
My service issues are processed in a timely manner.
I receive timely updates on the status of my service issues.
I am confident that my service issues are being resolved accurately.

Billing

	Strongly Agree	Agree	Disagree	Strongly Disagree
My invoice is presented in a readable and clear format.
My billing issues and inquiries are addressed in a timely manner.

vManager

	Strongly Agree	Agree	Disagree	Strongly Disagree
I am currently utilizing the vManager application.
vManager is allowing me to more effectively manage my telecommunications services.

Comments
Do you want a vCom representative to contact you?	YesNo