News & Events
2005 Press Releases
Goodwill Industries Calls On VCOM For Building a Virtual Private Network
October 2005 - Goodwill Industries of the Greater East Bay is a nonprofit
organization founded in 1919. Goodwill provides community based workforce
development programs and services, including transitional employment, job
skills training and job placement services for people with vocational disadvantages.
Goodwill of the Greater East Bay provides these services in Alameda, Contra
Costa and Solano counties.
Goodwill chose to partner with VCOM in June of 2002, for Local, Long Distance,
Internet and Data services. The relationship has been growing strong ever
since. In July of 2005, Goodwill Industries of the Greater Bay Area partnered
with VCOM to build a regional Virtual Private Network (VPN) that would enable
25 stores and administrative offices to gain access to information, in addition
to the implementation of an organization-wide security program.
"We wanted a single source for all our telecommunication needs," said Ken
Carter, Vice President of Goodwill, about their reason for choosing to partner
with VCOM, "and we wanted the best single source we knew had the capability
and capacity to meet our needs." Goodwill was looking for someone to help
them find the "best quality of phone, fax and [Internet] communication connections
at the most economical price and with user friendly analytical tools."
Through the placement of security IP enabled cameras in each store, that
tie back to a centralized monitoring system at Headquarters, the new VPN
based network has started to enable Goodwill to better manage its operations.
This was another example of where the partnership with VCOM would prove
beneficial in helping Goodwill gain more efficiencies and leverage technology
to run its business more effectively. "We have had something that is quite
rare in today's business world, and that is true customer service," said
Mr. Carter of VCOM. "It has become a shock in today's business environment
whenever true customer service is encountered, and VCOM has shocked us."