News & Events
2005 Press Releases
Flow Solutions Partners with vCom for Telecom Expense Management and More
National Processing Systems and Filtration Provider Renews Partnership
with vCom
March 2005 – With services and products supporting a diverse selection of
industries, including Semiconductor Microelectronics, Fuel & Chemicals,
Biopharmaceuticals, Power Generation, Gas Purification, and other markets,
Flow Solutions, Inc., has successfully become the "Best of the Best at solving
customers' fluid clarification, separation, monitoring and control problems
most cost effectively by utilizing quality products and value-added services."
With offices throughout the United States, Flow Solutions' business driving
force to “perform beyond customer satisfaction”, continues to motivate its
management team to embrace technology as a catalyst for overcoming geographic
boundaries and building business efficiencies. In 2002, Flow Solutions partnered
with vCom Solutions for the management of telecommunication spend and services.
Two and a half years later, the partnership between the two organizations
continues to grow strong. From the beginning, vCom Solutions has leveraged
its expertise in telecom expense management to help Flow gain a better handle
over telecom spend. Today Flow Solutions' Operations, Technology and Finance
teams track carrier services and inventory online using vCom’s Manager 6.0
Software; receive bills from all providers electronically in one central
repository; track costs by accounting codes for all inventory; automatically
monitor vendors to make sure they are being billed for the services they
ordered at the prices they have under contract; and provide managers visibility
of communication costs across the entire organization.
Having saved significantly on local, long distance and conferencing services
through vCom, Flow Solutions looked for vCom early on to provide a cost-effective
and robust solution to integrate voice and data services between offices.
Of paramount importance was building an architecture that supported scalability,
enabling Flow to gain better control of all telecom spend without a compromise
in quality of service or redundancy. vCom helped Flow deploy a fault-tolerant
Wide Area Network that links all offices and centralizes all data services.
Through one of its partners, vCom worked with Flow to implement a new standardized
phone and voice messaging system across the enterprise with management tools
and remote administration. vCom implemented a Voice over IP solution with
the objective of saving 20-30% on usage costs from least-cost routing and
inter-office communication, in addition to building efficiencies like the
ability for exchanging messages, and leveraging a large voicemail platform
in one office to support a branch office.
"Flow Solutions was looking for scalable solutions that would allow them
to better serve their customers," said Sameer Hilal, COO of vCom. "We are
delighted that we were able to provide Flow with the innovative services
that would add value to their business, and thrilled to have earned their
trust through the years. Partnerships like this are what keep our business
successful."
"vCom Solutions has stood beside us and many times led us during times of
organic growth and growth through acquisition," indicated Karen Bryant,
Group Leader of Sales and Marketing Services for Flow Solutions. "We trust
they are always working to make sure our best interests are met and that
the systems we put in place are the best choices for Flow Solutions, Inc.
now and the future. The business partners they have recommended to us along
the way, have always met the same high standards we have come to expect
from vCom Solutions. Increasing efficiencies through technology and cost
optimization are two of our business objectives, vCom Solutions remains
a dedicated partner working toward success in both areas."