vManager Operations



vManager offers customers a powerful web-based portal and a central repository of information to manage their telecom spend and services. Unlike typical carrier e-bills, this is a central portal of all their carrier services, as well as a platform for managing telecom spend.

Operations
This offering provides clients access to:

  • Spend Report Module
  • Document & Contract Library
  • Inventory Management Module
  • Trouble Reporting & Management Module
  • Order Reporting & Management Module



Spend Report Module:
In addition to access to invoices, the vManager portal includes interactive graphs and charts that show monthly spend analysis, including spend trend, spend by product, spend by location, and usage analysis, to list a few


Document Library:
The vManager portal provides a central repository of shared documents, like contracts, service orders, LOA, etc, enabling both customers and vCom personnel direct access to information


Inventory Management Module:
The vManager portal enables customers to view both their active and inactive inventory, by product, or by site, along with features and attributes (ex. Local ISDN PRI, NI-2, ESF/B8ZS, etc.), and related inventory (ex: DIDs on circuits). Customers can label their inventory in a manner meaningful to their business (ex: SF Internet Circuit, Accounting fax, etc.)


Trouble Reporting & Management Module:
The vManager Trouble Management Module allows customers to open and manage trouble tickets directly against their inventory. Notes entered by the Customer Support Team are updated in the system automatically and made viewable by the client. Customers can reference historical trouble tickets and review ticket notes.

Order Reporting & Management Module: The vManager Order Management Module enables customers to gain visibility into orders and order status, timelines, team assignment, inventory detail, and notes. Further, the system provides a central repository of information for all documents and contacts associated with each order that can be referenced even after an order has been closed.