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December 2008 - A Year In Review: Letter from Our COO
As 2008 winds down, the uncertainty of the economy has only increased the focus of executives at growing Enterprises on the bottom line. For many businesses, telecom services make up a significant part of what keeps them competitive. The ability to effectively manage, control and contain cost and inventory remains an elusive challenge. The list of challenges is growing, as staff resources are shrinking or getting redirected to other priorities:
- How do I reduce my telecom costs?
- Do I have excess telecom inventory?
- How do I optimize my services, without compromising quality?
- Can I take advantage of newer technologies to work smarter?
With 2009 fast approaching, these types of questions will continue to rise to the forefront of executives’ minds. Enter vCom, with the tools, the partnerships, the professional expertise and the skills to help the growing Enterprise obtain a unique and unparalleled solution to a true set of problems.
2008 has proved to be a great year for vCom. In addition to steady revenue growth, a unique phenomena in a downward economy, vCom was honored in two areas that spoke to our core values: Customer Satisfaction and Employee Satisfaction. In a national survey conducted in Q2, vCom scored 97% in Customer Satisfaction, with a great customer response rate across multiple business verticals. vCom was also ranked #19 in the SF Bay Area’s Best Places to Work list, further affirming our focus on building an environment where employees thrive and make a difference.
As we close out a year that will go down in financial history books, and make our way into the new year, our focus will be on ensuring that we continue to educate our customers on our value proposition: Allow us to manage all your telecom spend and help you save and optimize your services, so you can continue to focus on running your business effectively.
Thank you for your continued support in 2008. Looking forward to celebrating your success stories in 2009.
Sincerely,
Sameer Hilal
Chief Operating Officer
About vCom Solutions
vCom Solutions is an outsourced Telecom Expense and Inventory Management
company focused on helping businesses reduce their telecom costs and improving
the ongoing management of their communication services. We manage our clients’
entire telecom lifecycle, from design and sourcing, to implementation, support
and ongoing invoice management. By outsourcing these non-core competency
functions to our trained professionals, and leveraging our advanced software
technologies, clients gain control, visibility and savings, in addition
to receiving a single invoice for all their services, nationwide.
vCom Solutions is headquartered in Northern California in San Ramon, California.