Simplify: The Benefits of vCom’s Partnership With 20+ Carriers

As businesses evaluate the perfect method or partner for managing their telecom spend and inventory, one unquestionable benefit to working with vCom is: simplicity.

Rather than dealing with multiple carriers across different locations or products, vCom’s customers work with one team who handles all carriers on the back end, whether it’s during the design and sales process, the implementation process, the subsequent centralization of trouble management across all products and offices, and through the invaluable billing consolidation of tens (sometimes, hundreds) of invoices into one invoice for the entire enterprise. The soft savings associated with this simplicity can add up very quickly.

There are many more benefits to vCom’s Partnership with more than 20 Tier 1 and Tier 2 carriers, nationwide.

First, vCom is committed to providing customers with best-of-breed products and services. vCom recommends services or carriers based on clients’ requirements for cost, service level agreements (SLA) and/or name-brand, in addition to leveraging first-hand knowledge of different carriers’ strengths and weaknesses. vCom lets the customer need and the extensive experience of its various departments drive the recommendation of a specific carrier.

Further, for medium and large sized businesses, vCom can alleviate the need, cost and time associated with preparing or analyzing a Request for Purchase (RFP) to select the right carrier network or product. vCom can prepare a complete analysis that includes pros and cons, pricing, and service level agreements across multiple products and carrier networks, and help guide the customer through the selection process that makes business sense for them.

Long after the service is selected and implemented, if a customer is unhappy with a product or carrier selection, vCom is committed to working with them to replace that product or carrier through one of its many other partners.

Lastly, vCom can provide customers access to multiple providers’ networks, allowing for true carrier diversity and fault tolerance, for all carrier services. Whether it’s modality-based fault tolerance for Internet connectivity (Wire-line vs. Wireless), a low-cost backup data network, or alternate routing of voice traffic (inbound or outbound traffic, to another site or to a virtual auto-attendant), vCom works with clients to understand their tolerance of down-time, their need for redundancy and uptime, and will tailor the best solution, marrying products and networks from various carriers to the customer’s advantage.

At the end of the day, the simplicity gained by customers through partnering with vCom affords them another significant benefit: Improved quality of service. As one large legal customer, Duane Morris, put it: “If you are used to dealing with AT&T, Verizon, or really any other provider, you will be shocked by the difference in customer service that you receive from vCom.”

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