Nolo Calls on vCom To Replace Voice Services Supporting Its HQ & Call Center

The Challenge


Nolo is the nation’s leading provider of legal software solutions for consumers and small businesses. For over three decades, Nolo has been committed to helping and empowering its clients to better manage their legal matters. As a national software provider with a "100% guarantee" on its products and services, Nolo's telecommunication and infrastructure services are critical to its success and an integral part of its business.


When Nolo turned to vCom for supporting its voice services at its Corporate Headquarters in Berkeley CA, that housed its Customer Support Call Center, Nolo was looking for a provider with similar commitment to customer service and reliability to its own. vCom was up to the challenge.


The Solution


vCom partnered with Nolo's IT Department to design a robust and fault tolerant local and long distance solution supporting both inbound and outbound services. Leveraging its partnerships with multiple Tier 1 carriers, vCom implemented a new voice infrastructure that afforded Nolo Carrier, Tandem and Central office diversity, while still able to significantly reduce Nolo's ongoing costs.


Third, vCom assisted HRB Law in the selection of a video conferencing equipment provider and the deployment of Polycom video conferencing hardware. vCom implemented a video over IP infrastructure with ISDN fault-tolerance for inter-office and partner video conferencing. vCom’s experienced team deployed best practices in voice and video prioritization. The ROI from the deployment of Video over IP was instantaneous.


The Outcome


The transition to vCom's new services was seamless. A subsequent fiber outage demonstrated the effectiveness of the fault-tolerant design, with users and calls not being impacted, and further showcased the support that vCom provides its customers.


"It is refreshing and somewhat uncommon to get the kind of thorough support and customer service we have been receiving from everyone at vCom," exclaimed Jeremy Rosebrook, Nolo's Telecom Manager.


"We take pride in having earned the confidence of customers like Nolo," said Sameer Hilal, vCom's COO, "and we look forward to continuing to support them through a great partnership."