We are driven by our constant eagerness to win and retain customers; to support them and meet their needs; to work as hard as needed. This focuses results in a fast-paced and dynamic environment we all enjoy. We balance the pace by focusing on creating an engaging and positive culture, where wins are celebrated and winners are recognized. We make the time to socialize, and to get to know each other as individuals. We seek to create a space for people to connect and build friendships. We are equally passionate about working and playing.

There is nothing more important than the experience of the customer. The customer is the boss. They have the choice and the option to take their business elsewhere. The heart of our business model is to build and maintain strong customer relationships. We care for and nourish these relationships knowing that they will result in our mutual success. We do that around the clock, never compromising the experience of our customers. Their problem is truly our problem. They have our full attention until they are satisfied. By setting the highest standard for how service should be provided, providing one contact for all telecom needs, along with unparalleled software tools, we change the game.

To establish loyalty and trust, we must care about each other’s lives. What we go through inside and outside our walls matters. We are committed to supporting each other through life changes and challenges, and we are respectful and compassionate to all members of our team.  Each individual’s aspirations and goals matter, and we aim to establish and build a path to achieve career goals and personal goals.

Everyone at vCom is an agent of change. Each voice counts, and each idea is valuable and worth exploring.  We focus on recognizing the need for change, and communicating about it. It is everyone’s responsibility to take part in making vCom a better place to work. We focus on working efficiently, and maintain awareness of opportunities to improve what we do and how we do it. We openly question everything. In doing so, we discover opportunities to make positive changes and improve the way we do business.

 

We have a social responsibility to serve our community and give back to those in need. Whether giving to the local food bank, collecting toys for children during the holidays, or fundraising for a national disaster recovery program, we feel a responsibility to give back. We come together for a common cause and rely on each other to exceed the expectations of the people to whom we have an obligation to give back.

We respect our planet. We will not be wasteful; we will not pollute; we will be mindful of our resources. We take great pride in the fact that our model enables other companies to become environmentally friendly by eliminating paper waste resulting from thousands of invoices. To further show our commitment to our planet, we plant a tree for each customer that goes paperless with us.

We believe that happy employees at home are happy employees at work. We recognize that working is one of our many roles, and does not encompass all of who we are. To get to know vCom, we invite family members to participate in our major social events. We care about providing an environment that allows everyone to be their best at work and at home.  We look to invest in remote access, telecommuting and flexible schedules whenever possible.

Open communication is the foundation of our success, as it fosters strong relationships, better processes, and enables synergy. We look to connect using multiple communication channels. Communicating effectively within and across teams is not a project with a beginning or an end. We focus on improving communication, and learning from interactions everyday. We take an active approach to learn about communication and social styles, and by investing in behavioral assessment programs and Management Training.