JOB TITLE: Data Provisioning Lead

REPORTS TO: Vice President of Carrier Operations

DEPARTMENT: Service Delivery

 

POSITION SUMMARY:

The Data Provisioning Lead (DPL) initiates orders with various voice and data service providers using different ordering tools such as email, phone calls, web portal, etc. based on each carrier.  The DPL will act as the order liaison between the vCom Project Coordination Team and our carriers, updating our internal ordering systems with order status, due dates and billing information.  The DPL must maintain accurate order notes, document any carrier escalations and update all appropriate fields within the vCom database.

 

GENERAL PURPOSE: Telecommunications Voice and Data Order Processing

 

POSITION RESPONSIBILITIES:

• Prepare, submit and manage carrier Add, Move, Change and Disconnect orders for Data (including DS-1, DS-3, xDSL, P2P, MPLS, Ethernet over Copper or DS1 and Native Ethernet) and Voice (including PRI, SIP, LD and Toll Free) technologies
• Remotely troubleshoot customer premise equipment and networking issues, including routing, bandwidth utilization, latency, DNS, and other network access problems
• Coordinate new service and activation dates with vCom’s Project Coordination Team, affiliates, customers, and vendors to meet desired installation and move timelines
• Ensure that all clients’ milestones and deliverables are met in a timely manner including time-sensitive expedite orders. Provide advance notice of any delays to vCom’s Project Coordination Team
• Drive escalations with the carriers, to ensure timely resolution and service restoral
• Work with the vCom Team to continuously evaluate whether anything is prohibiting the commitments outlined during the sales process from being met in a timely manner, based on the timeline expected by and promised to the client
• Work with vCom customers and vCom Project Coordinators on troubleshooting problems with newly installed services
• Maintain internal tracking systems up to date, including keeping any customer viewable milestones or dates current. Have all order status current for weekly operational meetings
• Actively work with Management to come up with ways to improve the department’s ability to effectively support clients, while gaining more efficiency
• Actively work with Management to learn and assist in documenting client configurations and specifics necessary to effectively provide technical support
• Participate in after-hour coverage late nights and weekends on a routinely scheduled basis (shared responsibility), as part of a 24x7 coverage schedule
• Assist in maintaining an accurate client inventory
• Assist on special projects

ESSENTIAL SKILLS AND EXPERIENCE:

• 2+ years of carrier provisioning and ordering experience in telecommunication technologies and carrier configurations for Data Connectivity (Internet T1s, private lines and MPLS).  Knowledge of VPLS,          OC12, OC3, Ethernet over copper or DS1 and Native Ethernet a plus
• 2+ years of demonstrated hands-on experience with various carriers, including facilities-based and non-facilities-based ISPs, CLECs, and ILECs; experience with large/national connectivity providers preferred
• Demonstrated strong knowledge of networking essentials, including LAN/WAN, routing and networking protocols, DNS, TCP/IP, networking hardware and Internet services
• Demonstrated hands-on experience with performing basic router configuration and troubleshooting, including Internet, private lines and MPLS
• Experience in VoIP, SIP trunking and TDM voice services a plus
• Demonstrated experience with the various layers of a carrier’s infrastructure and services, from customer premise equipment to provider edge
• Self-motivated, with high learning aptitude, and initiative
• Resourcefulness, strong presentation skills and drive
• Strong PC skills including knowledge of MS Word, Excel, Outlook
• Excellent organizational, time management, and multi-tasking skills
• Attention to detail and accuracy a must
• Strong data entry skills
• Ability to work autonomously and in a team environment
• Ability to place orders via phone, attend meetings via phone and availability for technician or carrier calls
• Ability to work in multiple web based systems and platforms
• Strong analytical and problem-solving skills; the ability to determine how to resolve an issue based a complex set of variables
• A genuine desire to own a problem, completely through to its resolution
• The right candidate for this position should possess the skills and desire to develop the position into a team lead.
• BA/BS degree required

The successful applicant will enjoy a high-energy and rewarding work environment with great potential for growth, opportunity and recognition. vCom Solutions offers a competitive compensation package and actively encourages professional development.

For immediate consideration, send resume to:

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**No sponsorship is available for this position**

 

About vCom Solutions

vCom Solutions, based in San Ramon, CA, helps multi-site companies manage their telecom environment nationwide. vCom’s Telecom Management as a Service (TMaaS™) offers a complete suite of cloud-based Telecom Management software tools and a full portfolio of Professional Services, including Carrier Selection, Procurement, Project Management, Technical Support, Bill Consolidation and Cost Allocation.

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