JOB TITLE: Install Project Coordinator

REPORTS TO: Director of Install Coordination

DEPARTMENT: Install Coordination

POSITION SUMMARY:

Install Project Coordinator will act as a liaison between vCom Solutions, its clients, internal departments and carriers in coordinating installation projects for local, long distance, Internet, and WAN services. The Project Coordinator will also audit and enter orders into an OSS platform, provide support for service issues; respond to client inquiries; and assist on special projects.

POSITION RESPONSIBILITIES:

1. Coordinate new installations, moves, and disconnect orders and projects
2. Coordinate new service and installation dates with vCom’s Account Managers, Implementation Engineers, affiliates, customers, and vendors.
3. Ensure that all clients’ milestones and deliverables are met in a timely manner, including time sensitive moves, new products, multi-carrier and/or multi-product solutions
4. Work with the vCom Team to continuously evaluate whether anything is prohibiting the commitments outlined during the sales process from being met in a timely manner, based on the timeline expected by and promised to the client
5. Ensure adherence to provisioning guidelines and fundamentals to provide accurate and timely communication with customers.
6. Utilize templates and internal systems to keep customer updated and informed.
7. Maintain internal tracking databases up to date
8. Assist in maintaining an accurate client inventory

REQUIREMENTS:

1. Flexible schedule – ability to be available outside the normal business hours as the role requires communication in real time.
2. Ability and willingness to work more than a standard 40 hour work week., the work is time sensitive and must be completed in a timely manner
3. Ability to work in a high stress environment with many other teams requiring timely interaction and immediate redirection of priorities
4. Ability to work in a highly organized manner to keep abreast of the pertinent details of your projects and be able to articulate those details to team members or management as any time as needed.

REQUIRED QUALIFICATIONS:

• 1-2 years of experience in project coordination, preferably in the telecommunication industry..
• Strong written and verbal communication skills.  This role requires the ability to communicate directly with customer’s project teams via conference call in a presentation format.
• Strong PC skills including in depth knowledge of MS Word, Excel, Outlook
• Strong data entry skills
• Strong analytical and problem solving skills
• Excellent organizational, time management, and multi-tasking skills
• Attention to detail and accuracy
• Ability to work autonomously and in a team environment
• Self-motivated, with high learning aptitude, and initiative
• 1-2 years of experience in telecommunication technologies including Local, Long Distance, Data, Internet and high cap services desirable.
• 3-4 years of demonstrated experience within a fast paced customer service environment
• Demonstrated experience with client relations and vendor interface
• 1-2 years of demonstrated experience with various carriers including facilities-based and non-facilities-based CLECs, and ILECs; experience with RBOCs and other large/national connectivity providers, desirable.
• BA/BS degree required

The successful applicant will enjoy a high-energy and rewarding work environment with great potential for growth, opportunity and recognition. vCom Solutions offers a competitive compensation package and actively encourages professional development.

For immediate consideration, send resume to:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

**No sponsorship is available for this position**

About vCom Solutions

vCom Solutions, based in San Ramon, CA, helps multi-site companies manage their telecom environment nationwide. vCom’s Telecom Management as a Service (TMaaS™) offers a complete suite of cloud-based Telecom Management software tools and a full portfolio of Professional Services, including Carrier Selection, Procurement, Project Management, Technical Support, Bill Consolidation and Cost Allocation.

Add Comment

Name

Email (will not be published)

Personal Web site/Blog URL

Subject

Comment

• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 

Enter the letters you see in the image.

Click to get a new image.