JOB TITLE: Telecom Analyst

DEPARTMENT: Solution Architecture

REPORTS TO: Manager, Solutions Architect

POSITION SUMMARY: The Telecom Analyst (TA) is responsible for assisting in the research and support of customer-focused sales requests.

GENERAL PURPOSE: Quote Creation, Sales Support, Customer satisfaction

ROLE OBJECTIVES:

• Create easy to read service audits from existing customer bills along with carrier customer service records to ensure we have all the detailed information needed to present a solution.
• Create service orders for new customer opportunities resulting from the audit.
• Manage the subsequent orders through to the operations team.

POSITION RESPONSIBILITIES:

• Work directly with the Sales and Client Relationship Management Teams to audit prospective customer bills and services to facilitate the creation of quotes
• Facilitate the administrative creation of quotes, orders and projects in database
• Work with respective vCom team member to ensure they have the necessary data to create and promote orders
• Perform verification, editing, integration and validation of data previously entered to ensure the quality of the process
• Work with carriers to obtain Customer Service Records
• Research existing carrier plans and associated expiration/penalties
• Ensure adherence to documented regulations, company policies and procedures
• Assist Client Relationship Managers and Sales Executives with various projects related to current and prospective customers

ESSENTIAL SKILLS AND EXPERIENCE:

• The ability to work independently and thrive in a fast-paced environment.
• The ability to work precisely with data and ensure that work meets quality standards.
• The ability to work with a computer for long periods of time while concentrating on detail work.
• The ability to recognize problems that may arise in the execution of an order, and solve them, working with other departments as necessary.
• Remain constantly alert to opportunities to develop, improve and maintain processes
• The ability to work well with the vCom team, customers and vendors
• The ability to handle multiple tasks and meet tight deadlines
• The ability and desire to embrace technology, applications and knowledge
• Excellent client service, organizational abilities, and verbal and written communication skills.
• Self-motivated, with high learning aptitude and initiative
• BA/BS degree required

DESIRED SKILLS AND EXPERIENCE:

• 1-2 years of data entry and data accuracy/integrity
• Strong PC skills, including knowledge of MS Outlook, Excel, Word, PowerPoint and general knowledge of database software applications
• Strong data entry skills

The successful applicant will enjoy advanced applications and a high-energy work environment. vCom Solutions offers a competitive compensation and benefits package and actively encourages professional development.

For immediate consideration, send resume to:

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**No sponsorship is available for this position**

About vCom Solutions

vCom Solutions, based in San Ramon, CA, helps multi-site companies manage their telecom environment nationwide. vCom’s Telecom Management as a Service (TMaaS™) offers a complete suite of cloud-based Telecom Management software tools and a full portfolio of Professional Services, including Carrier Selection, Procurement, Project Management, Technical Support, Bill Consolidation and Cost Allocation.

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