JOB TITLE: Engagement Manager       

REPORTS TO:  Vice President of Client Relations

DEPARTMENT:  Engagement Management

POSITION SUMMARY:

The Engagement Manager will actively manage large, multi-site customers and will be responsible for overseeing the conversion of customer spend to vCom. 

GENERAL PURPOSE:  The Engagement Manager will have responsibility for leading the consulting and implementation services engagements and relationships with our clients during the conversion of spend engagement period.  

ROLE QUALIFICATIONS:

• Actively develop and execute project plans for product and solution deployment, in addition to coordinating cross-disciplinary teams within vCom.
• Develop an understanding of the customer’s business goals and objectives while providing guidance and leadership to the account and implementation teams.

POSITION RESPONSIBILITIES:

• Oversee the hand-off from Sales, through the launch and implementation of services
• Manage the customer relationship during the conversion of spend process
• Drive quotes not yet converted to orders and/or orders not yet ready to be promoted to Operations
• Ensure both continued revenue growth and successful customer engagements during the customer lifecycle
• Work with Sales, Project Management, and Solution Architecture to identify product and process improvements that have global relevance and work to drive those improvements
• Consult with customers to define their business requirements
• Work with lead Solution Technical Architect to create vision and solution offerings for the customer
• Work with Account Team on overall delivery quality, timelines and customer satisfaction
• Conduct regular project reviews
• Work with Sales Representative to lead contract review and negotiation process, including pricing and scope estimates for implementation
• Ensure project commitments made on behalf of vCom Solutions are addressed
• Work with the Sales and Client Relationship Management teams to identify new business opportunities within existing customer base
• Assist Sales Team during opportunity assessment and proposal phases, particularly as it relates to project approach, timeline and deliverables
• Serve as a point of escalation for issue resolution
• Help facilitate customer demos and participate in customer meetings and sales presentations
• Participate in business development activities, providing product and process expertise
• Ensure the successful transition of clients from close-of-sale to full scale implementation of client services
• Work with Sales and Operations to ensure that client needs are met based on set expectations; work closely with the team to identify methods for strengthening client communication 

ESSENTIAL SKILLS AND EXPERIENCE:

• 5-7 years of experience in Client Relations
• 2-4 years of telecommunication technologies including Local, Long Distance, Data, Internet and data services
• Demonstrated experience with various carriers including facilities-based and non-facilities-based CLECs and ILECs/RBOCs and other large/national service providers.
• Excellent written and verbal communication skills
• Strong PC skills including knowledge of MS Word, Excel, PowerPoint, Outlook, and general knowledge of database software applications
• Strong analytical and problem-solving skills
• Strong team and client focus, including ability to collaborate with clients
• Superior time management and multi-tasking skills
• Attention to detail and accuracy
• Resourceful, organized and independent
• Goal oriented
• Highly developed interpersonal skills with the demonstrated ability to interact among all levels of the organization
• Ability to cultivate and sustain client relationships
• Ability to prioritize multiple projects concurrently
• Self-motivated, with high learning aptitude, and initiative
• Ability to cope with stressful situations and maintain a calm and professional demeanor
• BA/BS degree required

For immediate consideration, send resume to:

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**No sponsorship is available for this position**

About vCom Solutions

vCom Solutions, based in San Ramon, CA, helps multi-site companies manage their telecom environment nationwide. vCom’s Telecom Management as a Service (TMaaS™) offers a complete suite of cloud-based Telecom Management software tools and a full portfolio of Professional Services, including Carrier Selection, Procurement, Project Management, Technical Support, Bill Consolidation and Cost Allocation.

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