East Coast Verizon workers are returning to work.  The 45,000 land-line employees who have been on strike for two weeks will return to work Tuesday, August 23, though contract negotiations are ongoing.   The previous contracts will be extended with no specific deadline for a new contract.

Please note that Verizon workers will initially focus on trouble issues relating to priority services such as schools and medical facilities.  They do have a back log with regards to maintenance issues which need to be addressed. Verizon will begin issuing new “due-dates” on orders processed after the strike and we expect those dates to be secured later this week or early the next.  vCom Solutions will be updating you on those new due dates as they are secured.  Provisioning escalations will not be permitted except for orders impacting Public Safety, Medical, E911 or Out of Service situations.  As a reminder, the areas that may be affected with ordering and provisioning include:

• Connecticut
• Delaware
• District of Columbia
• Maryland
• Massachusetts
• New Jersey
• New York
• Pennsylvania
• Rhode Island
• Virginia
• West Virginia

We will continue to work closely with our management contacts within Verizon to minimize potential customer impact, related to repair activities and installations.  We will pass on relevant information regarding this matter as it becomes available.  As we continue to monitor this situation closely, please feel free to reach out to your vCom Account Team with any questions.  Our technical support team is also available 24x7 at (800) 804-VCOM if you experience any service issues.

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