Do you really want to deal with telecom carriers directly?

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Do you really want to deal with telecom carriers directly?

Written by Manav Babar: Technical Support Thursday, 14 July 2011 09:27

Your telecom services are critical to your daily operations - mission critical. And having a failure of one of these services can be a major headache for a Telecom Manager. Not only do you have users (or worse, executives) breathing down your neck, but you also have the painful task ahead of you of trying to resolve the issue with the Carrier. Never an easy task.

But before you can even report your issue, you have some homework to do. If you're highly organized this can be mitigated, but are you? Do you have a full inventory of all your services, complete with Location, Circuit IDs, Account Numbers, Carrier, Carrier Contact Numbers, etc., etc.? Most enterprises don't. And even if they do, keeping that data up-to-date can be an administrative nightmare.

So, once you have your homework done, only then can you reach out to the carrier to report the problem. And then the fun begins. If you even have the right contact number, you're then faced with annoying hold music for minutes (or even hours) and navigating confusing phone-trees to get to the right person. Only to be told that they will open a ticket and get back to you in 4 hours. There has to be a better way to handle this - good news, there is.

At vCom Solutions we talk to our Customers a lot about "aggregated buying power". Simply put, that means that by aggregating the buying power of all of our Customers we're able to negotiate better pricing than our Customers could on their own. We then pass that savings onto you. Well, the same can be said of Service. We're a bigger fish in the pond, and we're able to gain access (on your behalf) to higher Tiers of Support Technicians within the various Carriers.

So, while working directly with the carrier, you may reach a Level 3 Technician - we're able to go directly to Level 1. It's the benefit of Aggregated Service Power.

Couple that with the fact that our Technicians troubleshoot Telecom Services as their core job and know how to speak "carrier talk" - they do it all day (and night) long - providing you with hourly updates on outages (if they last that long) so you can focus on the more important things of your job.

And remember that homework I was talking about? That's all done for you. You don't need to know which carrier to call (we do), you don't need to figure out confusing circuit IDs - that's our job.

So, instead of maintaining lists and lists of confusing carrier contacts you need to know one number - ours. And the rest is up to us. Sounds easier doesn't it. You're right...it is.