Top Twenty Best Places to Work in its Category

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Top Twenty Best Places to Work in its Category

Last Updated on Tuesday, 10 May 2011 11:46 Tuesday, 10 May 2011 11:40

San Ramon, CA, (May 6, 2011) – vCom Solutions, the pioneer of Telecom Management as a Service (TMaaS),, has received the San Francisco Business Times Best Places to Work award for the fourth year in a row.
vCom ranked 20th in its business category, with all of its key metrics in the 90th percentile.

“vCom is proud to have been a recipient of a Best Places to Work award in the San Franciso Bay Area for 4 years running,” said Isabel Fergadiotis, VP of Human Resources for vCom Solutions. “Along with customer satisfaction, employee satisfaction remains at the forefront of our goals.”

Gary Storm, CEO and founder of vCom, echoed that sentiment. “It is very exciting and gratifying to place on the list year after year,” said Storm. “Based on our ranking history, we have a lot to be proud of, as we have a consistent satisfaction rate of over 90%.

For Jenifer Frey, VP of Customer Experience at vCom, the development and growth of company values at vCom has been key. Employees brainstormed and selected the vCom company values, such as ‘Game-Changing Customer Service’ or ‘Communication Builds Great Teams,’ and displayed those values on the website, around the office, and created processes to promote the values within the company. “Management shows tremendous care and concern regarding employees, and I think that translates into the high quality of customer service that employees provide to the customer,” she said. Read More