The solution became to replace the ‘carrier direct’ model with a consolidated solution offered from the California-based vCom Solutions. vCom delivered a SaaS carrier management portal, a professional services team, and carrier wholesale buying power to further reduce the price

Duane Morris paid for carrier services. vCom now handles Duane’s carriers on the back end — whether it’s during design and implementation, on-going support or billing.

“We believe we’re ahead of the field in bringing cutting-edge technology to the legal practice,” said Sroka. “The cloud-based software solution provides comprehensive visibility and control over our telecom environment and spend, and gives us a unique understanding of our own tolerance for down time, redundancy and uptime across our network.”

That capability not only helps the firm run more efficiently on a daily basis, but provides needed simplicity and support for expansion projects to new offices and locations.

“It also helps us greatly streamline our own administrative process and handle far more work with the same resources,” says Sroka. “Not only do we know exactly what services we have

across the Enterprise, and what our cost truly is; now we press one button a month rather than sorting through pages of bills.”

Gary Storm, CEO and founder of vCom Solutions, said that the high cost and complexity of telephone bills or hassles with a phone company will not be part of the new economy and the cost structure of successful companies. Tomorrow’s businesses will expect telecom service to be a low-cost commodity with the invoicing and carrier relationship left to a management firm.

“From our company’s earliest days we recognized the significant transformation that was going to happen in telecom,” said Storm. “It’s why we continually invested in the development of

software-as-a-service products. Technology has now reached a point where the transition from a ‘carrier direct’ model to a ‘distribution’ model is happening.”