July 2010 – Founded in 1998, Wine.com has grown to become the #1 online wine store. As the Internet’s premier wine source, Wine.com prides itself on providing expertise and quality that inspire customer confidence, while ensuring low cost. Having focused on delivering a customer experience “second to none,” Wine.com looks for partners who will empower its team of experts to deliver on its commitments.

When Wine.com looked to evaluate its telecommunication infrastructure, a partnership with vCom seemed like a “perfect pairing.” Both companies had raised the bar and set a high standard for quality and customer satisfaction; both companies were focused on delivering hard savings to their respective customers; both companies were focused on leveraging technology to provide their end users a superior experience.

The partnership began in early 2007, to test the waters. vCom’s dedicated team of professionals made a lasting impression on Wine.com’s IT department. The partnership grew over the years, and culminated in 2010 with Wine.com migrating its sophisticated call-center management application, and mission-critical voice services at its corporate headquarters, to carriers managed by vCom. Having investigated multiple providers and solutions in the marketplace, vCom’s Solution Architecture team identified the right solution, and worked with its Service Delivery team to design a testing and migration plan that would ensure minimal disruption in service.

In addition to offering better pricing and consolidated billing, the new platform afforded Wine.com a more robust foundation, along with the capability of more granular control over call routing, to meet Wine.com’s future growth.

“We have been vCom customers for almost four years,” said Paul Cooper, Wine.com’s Network Administrator.  “We started with some phone lines in a new warehouse.  The service was great, and the few problems we had were resolved quickly.  This led us to move other services to vCom. Today, they manage all of our voice circuits and lines, toll free services, and call routing for our customer service centers.  They have helped us cut costs dramatically, while allowing us to better provide for our own customers.”

Leveraging vManager, Wine.com now has visibility into its telecom spend and services not only at its core sites, but also at each warehouse or branch office.  This visibility has gained Wine.com the ability to further reduce extraneous inventory and recognize additional savings.

“We greatly value our partnership with Wine.com, and have the utmost respect for their continued strive for excellence,” said Sameer Hilal, vCom’s COO. “Our mutual commitment to Customer Satisfaction will continue to guide our partnership for years to come.”

About Wine.Com

Wine.com is an exceptional resource for the wine enthusiast, whether shopping for yourself or sending a gift. Offering a very extensive and ever growing variety, Wine.com has remained the #1 online wine store since 1998. Having served millions of customers, from casusal enthusiasts to collectors to Fortune 100 companies, Wine.com offers a story behind every bottle, professional ratings as well as pairings to match your wine to the perfect meal.

Based in San Francisco, CA, Wine.com has fulfillment locations in ten states. Its 100 year-round employees are experts in their fields – wine buying, software development, logistics and service – to ensure an extraordinary customer experience.

About vCom Solutions 

vCom Solutions revolutionizes the way multi-site companies manage their telecom environment. vCom pioneered and has refined Telecom Management as a Service (TMaaS™), helping Enterprise customers improve the bottom line by regaining control over expenses while achieving greater visibility.

vCom offers a complete suite of cloud-based Telecom Management software tools, complemented by a full portfolio of Professional Services, guiding customers through a complete Telecom Lifecycle-Management (TLM™) process. Our services include Carrier Selection, Procurement, Project Management, Technical Support, Bill Consolidation and Cost Allocation of all communication services.