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Careers
Current Openings
UPDATED - 03/05/08
Order Specialist
Company Introduction:
vCom Solutions, Inc. is a Telecom Management Service Provider focused on helping businesses reduce their communication costs, while simplifying the management of those services. We manage our clients’ entire telecom lifecycle, including design, procurement, customer service, technical support, and bill consolidation. We provide our customers with a true single point of contact for all their communication needs, nationwide. We are delivering innovative voice, data, and technology solutions to the small and medium size business, while taking the burden of managing these complex telecommunication solutions off of the business. This will allow our clients to focus on their core business, while we manage their communications portfolio, focusing on eliminating upfront capital expenditures, and reducing monthly recurring fees.
ESSENTIAL FUNCTIONS:
- Facilitate the administrative creation of orders and projects in database
- Work with respective VCOM team member to ensure they have the necessary data to create and promote orders
- Perform verification, editing, integration and validation of data previously entered to ensure the quality of the process
- Research billing issues pertaining to VCOM as well as other carriers
- Work with carriers to obtain Customer Service Records
- Provision conference calling accounts and generate summary notifications
- Prepare and process conferencing kits
- Generate and distribute calling cards and accompanying literature
- Research existing carrier plans and associated expiration/penalties
- Maintain customer history databases and other pertinent documentation to monitor overall account activity
- Ensure adherence to documented regulations, company policies and procedures
- Assist Client Relationship Managers with various projects and tasks
Must posses the following qualities:
- The ability to work independently and thrive in a fast-paced environment.
- The ability to work precisely with data and ensure that work meets quality standards.
- The ability to work with a computer for long periods of time while concentrating on detail work.
- The ability to recognize problems that may arise in the execution of an order, and solve them, working with other departments as necessary.
- Remain constantly alert to opportunities to develop, improve and maintain processes
- The ability to work well with the VCOM team, customers and vendors
- The ability to handle multiple tasks and meet tight deadlines
- The ability and desire to embrace technology, applications and knowledge
- Excellent client service, organizational abilities, and verbal and written communication skills.
- Self-motivated, with high learning aptitude and initiative
REQUIRED QUALIFICATIONS:
- 1-2 years of data entry and data accuracy/integrity
- Strong PC skills, including knowledge of MS Outlook, Excel, Word, PowerPoint and general knowledge of database software applications
- Strong data entry skills
- BA/BS preferred
The successful applicant will enjoy advanced applications and a high-energy
work environment. vCom Solutions offers a competitive compensation and benefits
package and actively encourages professional development.
For immediate consideration, send resume to:
jobs@vcomsolutions.com