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Careers
Current Openings
UPDATED - 03/05/08
Implementation Engineer
Company Introduction:
vCom Solutions, Inc. is a Telecom Management Service Provider focused
on helping businesses reduce their communication costs, while simplifying
the management of those services. We manage our clients’ entire telecom
lifecycle, including design, procurement, customer service, technical support,
and bill consolidation. We provide our customers with a true single point
of contact for all their communication needs, nationwide. We are delivering
innovative voice, data, and technology solutions to the small and medium
size business, while taking the burden of managing these complex telecommunication
solutions off of the business. This will allow our clients to focus on their
core business, while we manage their communications portfolio, focusing
on eliminating upfront capital expenditures, and reducing monthly recurring
fees.
vCom Solutions, Inc. is seeking an Implementation Engineer (IE).
The IE is a liaison between vCom Solutions, and carriers in managing installations
of local, long distance, Internet, and data services. The IE is responsible
for working with vCom’s Carriers, Service Providers, client vendors,
and the Operations team on the implementation, documentation and support
of services sold to clients.
ESSENTIAL FUNCTIONS:
- Prepare and submit local, long distance, Internet, and data Add, Move, Change and Disconnect orders
- Coordinate new service and installation dates with vCom’s Project Coordination team and Carriers
- Manage the Test and Turn Up process, working with Carrier technicians and engineers, as well as client hardware vendors, technicians, or IT vendors.
- Ensure that all clients’ milestones and deliverables are met in a timely manner, including time sensitive moves, new products, including time sensitive orders
- Work with the vCom Team to continuously evaluate whether anything is prohibiting the commitments outlined during the sales process from being met in a timely manner, based on the timeline expected by and promised to the client
- Work with vCom customers on troubleshooting problems with newly installed services
- Maintain thorough and detailed documentation of orders, communication with carriers or vendors, test and turn up, and follow up action items, in vCom’s OSS applications
- Assist in maintaining an accurate client
QUALIFICATIONS:
- Excellent organizational, time management, and multi-tasking skills
- Excellent attention to detail and accuracy
- Ability to work autonomously and in a team environment
- Self-motivated, with high learning aptitude, and initiative
- Strong written and verbal communication skills
- Strong PC skills including knowledge of MS Word, Excel, Outlook
- Strong data entry skills
- Strong analytical and problem solving skills
- 2-3 years of hands-on experience in telecommunication technologies including Local, Long Distance, Data, Internet and high cap services preferred
- Experience with Resale provisioning and carrier escalation with the 4 Regional Operating Companies preferred
- 1-2 years of demonstrated knowledge of the basic interconnect environments, including telephony, networking and other data and/or telecommunications systems and implementation services preferred
- Demonstrated experience with client relations and CPE vendor interface preferred
- 1-2 years of demonstrated hands-on experience with various carriers including facilities-based and non-facilities-based CLECs, and ILECs; experience with large/national connectivity providers preferred
- BA/BS strongly preferred
The successful applicant will enjoy advanced applications and a high-energy
work environment. vCom Solutions offers a competitive compensation and benefits
package and actively encourages professional development.
For immediate consideration, send resume to:
jobs@vcomsolutions.com