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Current Openings
UPDATED - 03/26/08
Customer Service Specialist
Company Introduction:
vCom Solutions, Inc. is a Telecom Management Service Provider focused
on helping businesses reduce their communication costs, while simplifying
the management of those services. We manage our clients’ entire telecom
lifecycle, including design, procurement, customer service, technical support,
and bill consolidation. We provide our customers with a true single point
of contact for all their communication needs, nationwide. We are delivering
innovative voice, data, and technology solutions to the small and medium
size business, while taking the burden of managing these complex telecommunication
solutions off of the business. This will allow our clients to focus on their
core business, while we manage their communications portfolio, focusing
on eliminating upfront capital expenditures, and reducing monthly recurring
fees.
vCom Solutions, Inc.is currently seeking a Customer Service Specialist
for our rapidly growing business. The successful candidate will act as a
liaison between vCom Solutions, its clients, equipment vendors, and carriers
in addressing client inquiries, resolving service and trouble tickets and
coordinating installations for local, long distance, Internet, and WAN services.
ESSENTIAL JOB FUNCTIONS:
- Provide front-line call support for Customer Service
- Address client inquiries and coordinate resolutions
- Assist Project Managers in various projects and tasks
- Maintain accurate notes on all client interaction, follow-up with carriers/vendors
- Handle Service Tickets and Trouble Tickets from inception to completion
- Prepare reports from Carrier OSS databases
- Coordinate dispatch dates with vCom Solutions Project Managers, Account Managers, vCom Solutions affiliates, or customers
Must posses the following qualifications:
- The ability to work well with vCom team, customers and vendors
- Exceptional verbal and written communication skills
- The ability and desire to embrace technology, applications and knowledge
- Positive, enthusiastic, and professional demeanor
- Strong organizational skills
- Resourcefulness, strong presentation skills and drive
- A genuine desire to own a problem with a customer, right through to its resolution
- The ability to handle multiple tasks and meet tight deadlines
- The ability to utilize all necessary resources within the company to pro-actively resolve issues and retain customers
- Strong analytical and problem-solving skills; ability to determine from a complex set of variables how to resolve an issue
- Flexible schedule - position requires some night/weekend hours (on-call)
Required Qualifications:
- 1-2 years of customer service experience
- 1-2 years of experience in telecommunication technologies including Local, Long Distance, Data, Internet and high cap services a strong plus
- Demonstrated experience with call flow handling and call tracking
- Strong PC skills, including knowledge of MS Outlook, Excel, and Word
- Strong data entry skills
- Excellent organizational, time management and multi-tasking skills
- Attention to detail and accuracy
- Ability to work autonomously and in a team environment
- Self-motivated, with high learning aptitude and initiative
- BA/BS a strong plus
The successful applicant will enjoy advanced applications and a high-energy
work environment. vCom Solutions offers a competitive compensation and benefits
package and actively encourages professional development.
For immediate consideration, send resume to:
jobs@vcomsolutions.com